Atomic Wallet has addressed allegations circulating on social media that its platform was responsible for a loss of nearly $479,000 worth of Monero (XMR), stating it cannot verify the claim due to a lack of evidence and the absence of a formal support request.
The controversy emerged after a viral post alleged that 633 XMR had disappeared from an Atomic Wallet account. The claim quickly gained traction across cryptocurrency-focused social media, prompting concerns about wallet security.
Atomic Wallet's Stance and Reasoning
Atomic Wallet stated that more than 20 hours after the allegation was posted publicly, no support ticket had been submitted by the individual making the claim.
In a public statement, Atomic Wallet outlined several reasons it is unable to confirm the reported loss. The company noted that Monero’s privacy features prevent transaction verification through screenshots alone, making it impossible to independently validate the claim without wallet-level access or user cooperation.
Atomic Wallet also highlighted unusual activity surrounding the account that made the allegation. According to the wallet provider, the same account announced a 30 XMR giveaway shortly after claiming the loss, a move the company described as "a strange signal."
In addition, the account was reportedly newly created, showed atypical follower growth, and had received impersonation reports.
Understanding Noncustodial Wallets and Infrastructure Migration
The wallet provider emphasized that Atomic Wallet is a noncustodial service, meaning users retain full control of their private keys and funds, which are held on-chain rather than by the company itself. As a result, Atomic Wallet said it cannot access or move user assets.
The company also noted that it is currently migrating its Monero infrastructure. During this process, users may temporarily see missing balances while wallets resynchronize with the network, a situation that does not necessarily indicate a loss of funds.
Path Forward and Transparency Efforts
Atomic Wallet said it remains open to investigating the issue if the user submits a formal support request to its customer service team.
The company added that it plans to move toward open-sourcing its platform in the first quarter of 2026 as part of efforts to improve transparency. "Don’t trust. Verify. Do your own research," Atomic Wallet said, urging users to rely on verifiable information rather than unconfirmed social media claims.